1. USA SHIPPING POLICY
420friendsusa.com ships orders Monday through Friday, excluding federal holidays within the United States. Properly completed orders placed Monday through Thursday will ship within 48 hours. Most orders placed before 2:00pm EST Monday through Friday will ship the same business day. Orders placed after 2:00pm EST, on weekends, or US Holidays will be shipped on the next business day. Weekend orders include Friday after 2:00pm EST.
2. ORDER STATUS & TRACKING
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2 working days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your Order Tracking Number. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.
For all international deliveries, the time taken is dependent on our logistics partners and their affiliates. However, rest assured that your order is safely on its way and may track its status if tracking for your chosen shipping method is available..
3. INTERNATIONAL SHIPPING POLICY
International customers must pay applicable sales tax, duties and customs charges which are determined by your local government and vary by country, in addition to any brokerage or collection fees charged by the delivery carrier if applicable in your country. Duties, taxes, customs and brokerage fees will be an additional amount collected upon delivery of your order if applicable in your country. Your order confirmation details only the amount collected by 420friendsusa.com. By completing your order you agree to pay all applicable fees. If your order is refused upon delivery, it will not be returned to 420 Friends USA and no refund will be processed.
4. TAXES, DUTIES, TARIFFS, CUSTOMS
All applicable customs and import duties, fees, taxes are the responsibility of the customer. We ship your package DDU (duties and taxes unpaid), and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs. Some countries may require additional fees paid Collect on Delivery (COD). These fees are paid to the local carrier and are not collected by 420 Friends USA.
5. MODE OF PAYMENTS
We accept payments via VISA/MASTER credit and debit cards, American Express and PayPal. Please visit www.paypal.com for more information. We do not accept payments via ATM or bank transfers.